Return & Exchange Policy

EXCHANGE POLICY 

  1. For exchange, please email our Customer Service by phone at +6013 5181876 or email catherine@adsengineer.com with your order number and information on the affected item within 3 days of receiving the goods.
  1. Exchange of Products can be arranged under the following reasons:
    a. If the products delivered is in damaged or defective condition; or
    b. If the products is near expiry or expired; or
    c.If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
  1. Exchange of Products can only be for the following:
  2. Products has to be exchange with the same product.
  3. Products has to be of the same brand.
  4. Products has to be of the same quantity & volume size.

Just send the item back to the mailing address below and send a copy of the airway bill to the following number.

Email: catherine@adsengineer.com
Phone: + 6013 51818 76
Mailing Address: 2-3-9, Harbour Trade Centre, Gat Lebuh Macallum, 10300 Georgetown, Penang.

RETURN & REFUND POLICY

  1. This Return and Refund policy is only be applicable for Esui Online store & Lazada EsuiOfficial only.
  1. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone +6013 5181876 or email catherine@adsengineer.com to report on the products upon 3 days of receiving the goods.

Please allow up to 7 working days for your inquiry to be processed.

  1. Return/Refund of Products can be arranged under the following reasons:
  2. If the products delivered is in damaged or defective condition; or
  3. If the products is near expiry or expired; or
  4. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

Just send the item back to the mailing address below and send a copy of the airway bill to the following number.

Email: catherine@adsengineer.com
Phone: + 6013 51818 76
Mailing Address: 2-3-9, Harbour Trade Centre, Gat Lebuh Macallum, 10300 Georgetown, Penang.